BeckTek (“BeckTek”, “we”, “us” or “our”) provides managed IT, cybersecurity and related technology services to businesses. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, book a Discovery Call, or become a client.
We are committed to handling personal information responsibly and in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
We only collect the personal information we need. Depending on how you interact with us, this may include:
- Contact details you provide, such as your name, business name, job title, email address and phone number.
- Information you share in forms, emails or calls — for example, details about your business, your current IT setup or a support request.
- Booking details when you schedule a Discovery Call or appointment.
- Technical information collected automatically when you browse our website, such as IP address, browser type, device information, pages visited and referring pages.
- For clients, account, billing and service information needed to deliver and support the services you have engaged us for.
We use personal information for purposes a reasonable person would expect, including to:
- Respond to your enquiries and schedule Discovery Calls or meetings.
- Provide, manage and support our IT and cybersecurity services.
- Send service notices, invoices and important account communications.
- Monitor and improve the security, performance and content of our website.
- Meet our legal, regulatory and contractual obligations.
If we would like to send you newsletters or marketing emails, we will ask for your consent first, and you can unsubscribe at any time using the link in any message or by contacting us.
When we manage or support a client’s technology, we may have access to data stored on that client’s systems. We access this data only as needed to perform the services, treat it as strictly confidential, and handle it in accordance with our service agreement with that client. The client remains responsible for the personal information it controls.
We do not sell, rent or trade your personal information. We may share it only:
- With trusted service providers who help us operate our business (for example, website hosting, form handling, email, scheduling, accounting and security tools), who are required to protect it and use it only on our behalf.
- With technology vendors when needed to deliver a service you have requested, such as licensing or warranty support.
- When required or permitted by law, such as in response to a valid legal request, or to protect the rights, property or safety of BeckTek, our clients or others.
- As part of a business transaction such as a merger or sale, subject to appropriate confidentiality protections.
Some of our service providers may store or process information outside of Canada. Where this happens, your information may be subject to the laws of that jurisdiction, and we take reasonable steps to ensure it remains protected.
Our website may use cookies and similar technologies to keep the site working properly, remember preferences and understand how visitors use the site so we can improve it. You can control or delete cookies through your browser settings; disabling some cookies may affect how parts of the site work.
Security is at the heart of what we do. We use reasonable physical, administrative and technical safeguards — such as access controls, encryption where appropriate, and monitored systems — to protect personal information against loss, theft and unauthorized access, use or disclosure. No method of transmission or storage is completely secure, but we work continuously to protect the information entrusted to us.
We keep personal information only as long as needed for the purposes described in this policy, or as required by law, contract or our legitimate business needs. When it is no longer required, we securely destroy, delete or anonymize it.
Subject to applicable law, you may:
- Request access to the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Withdraw your consent to certain uses, subject to legal or contractual limits.
- Opt out of marketing communications at any time.
To make a request, contact us using the details below. We may need to verify your identity before responding, and we will respond within the timelines required by law.
Our website may link to third-party websites, such as social media or vendor sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “last updated” date.
If you have questions about this Privacy Policy or how we handle your personal information, or you would like to make an access or correction request, please contact us:
BeckTek
33 Pine Glen Road
Riverview, NB E1B 1V3
Phone: 506-383-2895
Email: ask@becktek.caYou can also reach us through our contact page.
